Manager, Plans & Service Excellence Branch

Employment Type: Contract

Monthly Salary: $6500

The incumbent leads and manages the daily operation of the Plans & Service Excellence Office. He or she ensures that the contract management are fulfilled to meet company’s immediate and long-term strategic objectives. In this capacity, he or she also plays a mentorship role to executives in branch, and ensures constant improvement in their performance. With a branch of three executives, the main responsibilities include but not limited to the following:

• Ensure contractual management such as in the fulfilment of Key Performance Indicators (KPIs) and Service Level Agreement (SLAs) are monitored
• Ensure compliance in contractual agreements
• Advise Operation Centres on contractual obligations from the financial and business perspectives
• Perform data and business anal...