Manager, Sales and Customer Service

Macy’s · Albany, New York, United States

Location
Albany
Job Type
Full time
Posted
June 02, 2026

Job Description

Job Overview

The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding Macy’s standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macy’s fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching.


What You Will Do

  • Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences
  • Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency
  • Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results
  • Manage selling supp...
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