Manager Service (Porsche Service Centre)

Manager Service (Porsche Service Centre) Porsche Singapore Pte. Ltd.

Key Responsibilities

• Lead, mentor, and develop the Service team to build a high-performance culture with continuous upskilling, while driving a premium customer experience and achieving business KPIs including efficiency, productivity, customer satisfaction, and retention.
• Oversee end-to-end service operations, flow, and processes (including rostering, manpower and work planning, appointment planning, customer journey, progress updates, invoicing, vehicle movement, and parking control) to ensure efficient service delivery and compliance with Porsche’s standards, warranty policies, and regulatory requirements, including workplace health and safety.
• Prepare, review, and manage Service KPIs, budgets, and expenses, and manage front-of-house performance through a structured cadence (daily huddles, reviews, coaching, etc.) to drive accountability, quality, and consistent p...