Manager - Service Support - IT

DP World Australia · Australia, New South Wales, Australia

Location

Australia

Job Type

Full time

Posted

June 05, 2026

Job Description

DP World Oceania is looking for an experienced professional to oversee the performance and continuous improvement of end-user support services. In this role, you will ensure smooth day-to-day service delivery through effective vendor management and ongoing optimisation.
You will play a key part in delivering great user experience, managing escalations, and maintaining reliable, compliant support across the business.
Key Responsibilities:
Lead the performance of end-user support services across Oceania, ensuring delivery meets service levels and business expectations 
Drive service governance through regular operational, monthly, and quarterly reviews, using insights to improve performance 
Monitor service metrics, identify trends, and implement improvements to enhance user experience 
Manage vendor relationships, ensuring contractual compliance and continuous service improvement 
Act as the senior escalation point for major i...
        

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