Manager, Service Tech Support & Training APAC

Zimmer Biomet is a world leader in musculoskeletal health solutions. The Manager, APAC Service Tech Support & Training is a senior technical leadership role responsible for delivering expert-level technical support, building field service and repair center technical capabilities, and establishing the infrastructure for future Service Engineering Centers across the Asia Pacific region. This role serves as the regional authority for ROSA robotic system technical escalations, owns the technical competency and capacity framework for Field Service Engineers (FSEs) and Repair Center technicians, and plays a pivotal role in shaping the long‑term technical service strategy for APAC.

• ROSA Technical Level 3 Support & Escalations
  • Serve as the regional Level 3 technical authority for ROSA robotic systems, providing expert-level diagnostic and troubleshooting support for complex, unresolved tec...