Manager Solution Adoption

Waystar · Atlanta, Georgia, United States

Location
Atlanta
Job Type
Full time
Posted
June 16, 2026

Job Description

ABOUT THIS POSITION

This Manager position reports to our Director of Solution Adoption and has responsibility for leading a team of Solution Adoption Consultants and Technical Solution Specialists who are accountable for managing the on-boarding experience for new and existing Patient Payments clients in the Ambulatory healthcare space. The goal of the position is to ensure client satisfaction and predictable results.

WHAT YOU'LL DO

  • Build high performing team focused on projectmethodology, delivering predictable, repeatable projects and revenue based on forecast 

  • Develop a bench of individual performers to support our growth plans 

  • Understand and support the client project success criteria and metrics 

  • Conduct weekly team meetings 

  • Attend to team's emergency requestsor client escalationswhen necessary 

  • Proactivelymonitorclients to keep satisfaction ata high level

  • Ac...

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