Manager Support Engineer, Amazon Music Mexico (Xico)

QualificationsBS in Computer Science or equivalent combination of technical education and work experience.External hires should have a minimum of 7–10 years of relevant experience.At least 2 years of experience managing a team of Engineers.Experience hiring, recruiting, developing, and promoting Technical Contributors and Engineers.Strong understanding of support processes – SLA, handling tickets, monitoring, processes and metrics.Very strong stakeholder and communication management.Good command of Windows and Excel.Strong analytical skills and ability to work in an unstructured and evolving environment.Good people manager who can motivate direct reports and get the best out of them.Fluency in English.Strong organizational skills, tracking multiple test executions simultaneously and ability to synthesize results.Experience coordinating with distributed worldwide teams preferred.Shows creativity and initiative to improve productivity by innovative means, such as developing new tools....