Manager, Technology Service Management

Title And Summary

Manager, Technology Service Management

Overview & Introduction

Real Time Payments (RTP) International operates as a programme within the Mastercard Real Time Payments portfolio, currently serving six live markets. With transaction volumes increasing substantially, the imperative for safe, resilient, reliable, and meticulously maintained services and products is critical, both in managing National Critical Infrastructure and fulfilling customer expectations for regulated local services, as well as upholding Mastercard’s brand integrity.

The RTPI Market Customer Performance team is responsible for ensuring operational excellence and customer satisfaction for Real‑Time Payments Infrastructure (RTPI) services.

This role acts as the Technology Service Manager for the RTPI managed service offered in the APAC region, managing service performance, service changes, incident trending and escalations, and continual improvement th...