Mandarin Bilingual Banking Customer Success Specialist

Velenosi & Meredith Consulting in Petaling Jaya is seeking a Customer Success Specialist to manage customer inquiries via phone and email. The ideal candidate is fluent in English and Mandarin, possesses excellent communication skills, and is able to work in a 24/7 shift rotation. Key responsibilities include educating customers on self-service options, conducting transaction confirmations, and addressing customer needs. Fresh graduates are encouraged to apply and experience in a banking customer service environment is a plus.
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