Mandarin | Customer Care Executive | Johor Bahru

About the job Mandarin | Customer Care Executive | Johor Bahru

Job Title: Customer Care Senior Executive (Mandarin) (Johor)

Schedule: Mondays - Fridays - 9.00am -6.00pm

Basic Salary: RM3500 - RM5000

Job Responsibility

• Ensure after-sales support to customers by providing a high-quality level of customer service (e. g. receiving and responding to customer queries, attending to customer needs)
• Respond promptly and direct customer requests and issues to the designated resource and follow up on customer interactions.
• Using the in-house system to update all key collections, defects tracking, etc.
• Preparing management report.
• Attending meetings with Project Team, Contractors, etc.
• Preparation of correspondence. Answering customers correspondences through email, social media, and by phone.
• Ensuring the processing of orders.

Job Requirements