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Mandarin-Speaking CSR - Outbound Retention (Healthcare)

HCM Nexus Consulting · Mandaluyong, Metro Manila, Philippines

Location
Mandaluyong
Job Type
Full-time
Posted
June 26, 2026

Job Description

Job Summary:

We are hiring a fluent Mandarin-speaking Customer Service Representative to handle outbound retention calls for a healthcare insurance account. The role is focused on re-engaging customers, addressing concerns, and offering value-based solutions to encourage policy renewals or continued membership. This position requires a customer-focused mindset, excellent communication skills in both Mandarin and English, and the ability to handle sensitive healthcare-related conversations with professionalism and empathy.


Key Responsibilities:


  • Conduct outbound calls to existing or former healthcare insurance policyholders to encourage plan retention or renewal.
  • Understand customer concerns, explain policy features and benefits, and offer appropriate retention solutions or promotions.
  • Maintain excellent service standards while meeting retention goals and performance metrics.
    • ...

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