Mandarin Trainer for Customer Service Excellence

Teleperformance is seeking a Trainer in George Town, Malaysia, to support the Customer Service team. The role involves facilitating training sessions, creating knowledge tests, and coaching new hire Specialists. Candidates should possess a Bachelor's Degree or equivalent and be proficient in Mandarin and English. Additionally, at least 2 years of training experience in a BPO setting is required, along with a solid understanding of instructional design. The position emphasizes creating effective training materials and managing the training curriculum.
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