Job Description
The IT Service Delivery Manager leads the operations support for Siemens MOM/Opcenter applications (and related integrations with MES/PLC/SCADA/ERP), ensuring reliable production performance, disciplined service management, and data-driven reporting to business and plant leadership. The role owns incident/problem/change/release processes, champions continuous improvement (Kaizen) with measurable benefits, and translates operational realities into clear executive reporting and improvement proposals that raise uptime, throughput, quality, and cost efficiency. The manager fosters people, standardizes processes, and partners with plant operations to ensure technology reliably enables manufacturing performance.
Key Responsibilities:
Service Delivery & Operations:
- Serve as the primary IT contact for plant operations on MOM/Opcenter; align service priorities to production schedules and business SLAs/OLAs.
- Own ...
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