Medical Receptionist

Overview

We are looking for the right candidate to join as Medical Receptionist in our team. This is a part-time position for 25 hours per week, Monday to Friday. Shifts are in the mornings 08:00–13:00 or afternoons 13:30–18:30, with overtime on Saturdays or Sundays once a month minimum as required by the practice.

Responsibilities

• Greet patients and visitors to the practice.
• Answer incoming telephone calls, ensuring calls are documented (where required) and redirected accordingly.
• Book, amend and cancel patient appointments in line with practice procedures to ensure optimal efficiency of the appointment system.
• Deal with patient queries which may include calling hospital for copies of letters, lab reports or related items.
• Ensure all tasks sent by GPs and admin staff are dealt with in a timely manner.
• Ensure clinical rooms, reception and waiting areas are kept neat and tidy and are equipped with hand towe...