Medical Support Assistant (Advanced)

Summary The Advanced Medical Support Assistant provides key clerical and administrative support for VA Care in the Community at the West Palm Beach VA Medical Center. The role coordinates non-VA care by reviewing eligibility, scheduling appointments, maintaining records, and supporting communication among patients, providers, and administrators to ensure timely access and smooth transitions of care. Responsibilities Primary Duties - Perform duties at an advanced level, serving as the administrative subject matter expert within the Community Care team. - Maintain effective communication with patients, interdisciplinary care teams, community providers, third-party administrators, and other VA facilities. - Facilitate and process secure messages; notify patients of community care appointments and manage tracking systems for follow-up care. - Participate in team huddles and meetings to plan and coordinate community care; set priorities and adjust workflow to meet patient and team needs. - ...