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Medical Support Assistant

Confidential · Salt Lake City, Utah, United States

Location
Salt Lake City
Job Type
Contractor
Posted
July 08, 2026

Job Description

Job Description

This remote Medical Support Assistant role provides critical administrative and scheduling support for a large healthcare system serving Veterans in the Salt Lake City area. You will coordinate patient appointments, manage community care consults, handle high-volume phone interactions, and maintain accurate patient information to ensure timely, efficient, and compliant access to care.

Responsibilities

  • Schedule and manage patient appointments using designated VA systems, ensuring accuracy and timeliness.
  • Process, track, and follow up on community care consults in accordance with established workflows.
  • Validate and update patient demographics and insurance information in the appropriate systems.
  • Conduct patient outreach by phone and other approved channels, including managing no-shows within 24 hours.
  • Handle inbound and outbound calls professionally, consistently answering within five rings whenever possi...

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