Member Care Clerk

Costco Wholesale · Sydney, New South Wales, Australia

Location

Sydney

Job Type

Full Time Position

Posted

June 24, 2026

Job Description

Full Time Position
e-Commerce - Member Care Clerk
Based at Costco Wholesale Australia - Olympic Park
Position Summary
At Costco, we have a large and rapidly growing member base nationwide. The e-Commerce Member Care team is responsible for providing the best possible service and support to our loyal Costco members. 
We are a passionate, dynamic team who are dedicated to quality results. Our Member Care agents are committed to making each members’ Costco experience one they’ll remember. 
Job Duties
Handling inbound member enquiries across all communication channels (phone calls, live chats and emails)
De-escalating situations and offering support to members
Guiding members through navigating our website
Navigating systems including AS400, SAP Hybris and Zendesk
Liaising with other departments to obtain the best resolution for our members
Gathering information for cancell...
        

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