Member Engagement Specialist at Prospera

Join Prospera Credit Union as a Member Engagement Specialist, where you will enrich member experiences and drive financial empowerment within the community. Your role focuses on service excellence and relationship development.
Prospera Credit Union, known for its community impact, offers you the chance to greet members personally and address various banking needs efficiently. You will uncover customer requirements, recommend suitable products, and work closely with team members for collaborative support.
Key Responsibilities:
• Welcome customers and manage service inquiries effectively
• Identify customer needs and provide tailored banking solutions
• Collaborate with team members to enhance service delivery
• Support the opening of personal and business banking profiles
• Maintain records of service activity in CRM software
Requirements:
• Background in banking or advisory roles is desirable
• Excellent relationship-building and communication capabilities...