Member Experience Team Lead

The Glencoe Club · Calgary, Alberta, Canada

Location

Calgary

Job Type

Full Time

Posted

March 23, 2026

Job Description

Responsibilities:

Provides regular support and coverage of Member Experiences front desks and meets and exceeds customer’s expectations in all service aspects

Effectively addresses member feedback immediately and communicates applicable information onto the supervisor, team lead, and other team members as part of the feedback process

Oversees maintaining training manuals, training of new hires in the department, and occasionally assists with hiring, doing performance check-ins and scheduling staff

Identify ways in which experiences can be enhanced and plan ways to implement such changes

Finds ways to customize and personalize the class registration experience for members so it is more enjoyable

Ensures comprehensive training and use of the Northstar system all levels of users in Athletics and Recreation

Assists with the entry and submissions for the Sports brochure and online content. Co...

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