Member Resolutions Officer - Insurance

At AustralianSuper, we truly care about our colleagues.​ We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible.  We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. We are dedicated to building a high-performance environment underpinned by a strong risk culture, ensuring we deliver the best outcomes for our members.

Your New Role 

This permanent opportunity reports to the Manager Member Resolutions, the Member Resolution Officer – Insurance is part of the Member Resolution within the broader Member Sentiment Team. 

The role is responsible for investigating and resolving complaints to ensure the fair, effective and timely resolution in accordance with Fund and regulatory requirements whilst embracing and driving change through, education and communication of colleagu...