Member Services Associate

Job title
Member Service Associate
Reports to
Branch Supervisor
Status
Non-Exempt

Job purpose

Under the direction of the Branch Supervisor and Branch Manager, provides a high level of quality of service to members and provides accuracy in transactions. Performs a variety of member service functions in conformance with established policies and procedures. Adhere to the PICK US culture through exceptional member service during every member interaction. Handles all member transactions with complete discretion and confidentiality.

Duties and responsibilities

Member Service Experience

· Deliver an exceptional member experience every time by:

Greeting members as they enter the branch.
Carefully listen during every member interaction.
Communicating efficiently, showing patience and thorough attentiveness.
Uncovering member's financial needs through meaningful discussion and exploration.
Making educated produc...