Member Services Rep

Description
We are looking for a detail-oriented Member Services Rep to support a high-volume insurance environment. This contract opportunity with potential for a long-term role is ideal for someone who stays organized, maintains accuracy under pressure, and provides dependable service while managing frequent interruptions. The person in this role will handle member-related inquiries and administrative tasks with a strong focus on efficient data entry and consistent follow-through.


Responsibilities:

• Respond to member questions and service requests in a timely, detail-focused manner across phone, email, and other office communication channels.

• Enter and update member information with a high level of speed and accuracy while working in a busy setting.

• Manage multiple incoming requests at once and shift priorities smoothly when urgent matters arise.

• Maintain organized electronic and paper records through routine filing, docum...