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Membership Service Representative

Vancouver · Vancouver, British Columbia, Canada

Location
Vancouver
Job Type
full-time
Posted
June 17, 2026

Job Description

POSITION SUMMARY

:

The Membership Service Representative supports the mandate and goals of the Membership team by providing superior customer service while promoting, renewing, and upselling our ticket products to existing and potential ticket members.


ESSENTIAL DUTIES AND RESPONSIBILITIES:


(Other duties may be assigned as required)

  • Manage a portfolio of assigned accounts and develop strong professional relationships with Canucks ticket Members to meet standards of excellence and guarantee renewals

  • Outreach proactively by calling, emailing, and setting up in person meetings with assigned Member accounts to strengthen relationships and ensure renewals

  • Support the 899.GOAL line and general ticket inquiries, responding in a timely manner with the appropriate solution

  • Strategically manage Member requests and expectations and assist with game day requirements

  • Contribute to revenue growt...

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