Mercedes-Benz Cars UK Repair Management and Communications Specialist

Mercedes-Benz Repair Management & Communications Specialist

As a Repair Management & Communications Specialist, you’ll play a key part in managing repair and car hire cases, acting as the link between customers, retailers, and corporate clients. Your focus will be on keeping cases moving, keeping everyone informed, and ensuring every customer feels supported throughout their vehicle off‑road journey.

This includes monitoring repair progress, escalating delays, resolving parts issues, and ensuring all communication reflects the Mercedes‑Benz brand. You’ll also help us hit our KPIs and maintain the high standards our customers expect.

Hours: 35 hours per week, rotational shifts between Monday–Sunday, 06:00–22:00

Salary: £23,208.46

Location: RAC Bescot Head Office, Walsall

Why Join Us?

At RAC, we recognise the effort our colleagues put in — and we make sure ...