Merchant Engagement & Success Specialist

A leading merchant commerce platform in Kuala Lumpur is seeking a Merchant Engagement Specialist to enhance merchant satisfaction through effective communication and relationship-building. Responsibilities include conducting outbound calls, providing product guidance, and gathering feedback. The ideal candidate should be fluent in English and Bahasa Malaysia, with skills in Mandarin or Cantonese being a benefit. Prior experience in customer engagement or support roles is advantageous.
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