METROLift Micro Transit Dispatcher (Dispatching Experience Needed) (Hiring Immediately)

METROLift Micro Transit Dispatcher

Requisition Number: 7575 Pay Rate: PGR08 Location: Houston, TX, US Category: Customer Service

Basic Function:

Oversees on-time, safe METROLift and METRO's curb2curb service delivery to include directing drivers, street supervisors and maintenance personnel while on the road to ensure prompt and efficient delivery of METROLift and Micro Transit Services. Uses a PC based computer dispatching system, Micro Transit On-Demand Dynamic software, over the air radio system and vehicle location system to track the increasing number of disabled patron pick-ups per service day. Documents schedule changes. Rapidly reviews schedules and trip data to make sound decisions on routing and re-routing patron services. Handles many data inputs at once to include difficult drivers over the radio, irate patrons on the telephone or in the vehicles, and the pressure of time passing without becoming emotional or overwhelmed. Minimum service interru...