Mgr-Guest Experience

**Additional Information****Job Number************Job Category**Rooms & Guest Services Operations**Location**The Riviera Maya EDITION at Kanai, Paseo Kanai 14, Solidaridad, Playa Del Carmen, Mexico, Mexico, *******Schedule**Full Time**Located Remotely?
**N**Position Type** Management**JOB SUMMARY**Responsible for supporting the resort operation in the role of Manager on Duty for driving Owner and Guest Relations at the resort, and for analyzing key metrics to help improve overall guest satisfaction.Monitors daily guest feedback results and identifies trends in customer experiences as evidenced within internal and external survey data, guest correspondence, and direct customer interaction.Monitors daily guest feedback results and identifies trends in customer experiences as evidenced within internal and external survey data, guest correspondence, and direct customer interaction.vv Communicates trends in data to resort leaders.Engages all departments in resort operations to ensure...