MGR (SERVICE ANALYTICS & DIGITIZATION - PB)

Bajaj Auto Ltd · India, Maharashtra, India

Location

India

Job Type

Full time

Posted

June 01, 2026

Job Description

Job Description : Manager ( Service Planning & Digitization)
Job Title: Manager – Service Planning & Digitization
Department: Bajaj Auto Ltd - Probiking Department 
Location: Head Office, Akurdi, Pune
Position Objective
To elevate the premium customer ownership experience by driving service process excellence, digital transformation, and brand-aligned engagement across the dealer network. The role focuses on delivering a seamless, digitally enabled, and emotionally engaging post-sales experience for premium motorcycle customers.
Key Responsibilities
Monitor field team KRA performance and initiate improvement actions for red KRAs through data-led insights.
Continuously enhance Customer Experience through measurement and improvement of Net Promoter Score (NPS).
Conduct root cause analysis of detractors and implement structured preventive measures.
Conceptualize and implement Cu...
        

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