Location
taguig
Job Type
Full-time
Posted
June 05, 2026
Job Description
Mobile Support Engineer Description
The Mobile Support Engineer delivers enterprise mobile device support, ensuring secure configuration, availability, and inventory management per SOW requirements.
Responsibilities
- Configure and install Globe mobile applications
- Assist authorized users with Wi-Fi connectivity
- Perform mobile device formatting and file transfers (VIP exceptions only)
- Conduct first-aid hardware troubleshooting and endorse unresolved issues to service centers
- Manage mobile device inventory, releases, and returns
- Support onboarding and liquidation of mobile phones and SIMs
- Ensure mobile support activities are logged in ServiceNow
- Maintain accurate inventory and reporting
Qualifications
- 24 years of mobile or endpoint support experience
- Knowledge of iOS, Android, and enterprise mobility practices
- Strong customer ser...