Monitoring analyst - fraud risk & strategy operations

About the Team
The Risk team at Navi is responsible for identifying, assessing, and mitigating potential risks across the organization. The Fraud Risk & Strategy (FRS) team, part of the Risk function at Navi, owns fraud risk prevention, detection and investigation across all of Navi's business. To achieve this, FRS partners with Tech, Product & Analytics teams to define fraud controls, set up alerts as well as identify suspicious patterns through investigations.
The Monitoring (MON) team within FRS is the first line of confirmation for fraud alerts, ensuring timely customer validation and escalation to protect both customers and the company.
About the Role
Navi is looking for a Monitoring Analyst – FRS Operations (Monitoring) to execute outbound customer calls for fraud alert confirmations across its financial services businesses, currently focused on UPI/Payments.
This role is crucial in safeguarding Navi and its customers by validating suspected frauds through IVRS-bas...