Mortgage Counselor for Early Defaults at LMCU

Join LMCU as a Mortgage Early Default Counselor in Grand Rapids, MI, focusing on delinquent loans and member outreach to ensure financial health. This full-time role emphasizes support and communication.

In this role at LMCU, you'll contribute to preserving Credit Union assets by addressing delinquent mortgages. You will educate members about their payment responsibilities, engage with them through calls and written communication, and maintain strict compliance with loan policies. Your strong interpersonal skills will be crucial in building trust with members while navigating sensitive issues.

Key Responsibilities:
• Educate members regarding mortgage responsibilities
• Contact and resolve issues with delinquent accounts
• Document all interactions and transactions accurately
• Research appropriate actions for mortgage accounts
• Comply with industry collections policies

Requirements:
• 1–3 years relevant experi...