Job Description
Make an impact with NTT DATA
Role Overview
As an MS Engineer (L1) at NTT DATA, you will be the first point of contact for our clients, ensuring their IT infrastructure and systems remain operational. You will proactively identify, investigate, and resolve technical incidents and problems, focusing on first‑line support for standard and low‑complexity incidents and service requests. Your aim is to ensure zero missed service level agreement conditions. You will monitor client infrastructure and solutions, identify problems and errors before or as they occur, dive deep into first‑line incidents, and provide telephonic, ITSM ticket or chat support when needed. Maintenance activities such as patching and configuration changes will be part of your routine. You will work across multiple technology domains, update knowledge articles, seek opportunities for work optimization, support project work, contribute to disaster recovery functions and tests, and perform seamless ha...