Multi - Skilled Servicing Consultant

Description

This role provides immediate response to complex administrative requirements in accordance with SLA parameters, in a processing environment. The incumbent is individually accountable for achieving results through own efforts.

Duties and Responsibilities

Follows standardised processes and provides administrative support in line with normal business functioning.

Delivers on daily production standards and adheres to service and quality standards.

Provides an indirect service to customers and intermediates.

Responds to immediate requirements within procedure.

Uses standard administrative techniques to co ordinate own work.

Product and process knowledge in different areas may differ but basic skills remain the same.

May act as mentor / resource to less experienced Administrators.

Fully multi-skilled across products and processes.

Has extensive, relevant experience.

Acts a...