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Multi-Skilled Servicing professional

Old Mutual · Cape Town, Western Cape, South Africa

Location
Cape Town
Job Type
Full time
Posted
June 19, 2026

Job Description

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job description summary

The purpose of this role is to deliver exceptional customer experience by proactively understanding and addressing customer needs, managing expectations, and providing effective solutions. This includes guiding customers and brokers to the appropriate channels while ensuring adherence to established procedures, productivity targets, and quality standards.

Job description

  • This role functions as a consultant in a specific field of administration / authorizing/ Contact centre.
  • Answer incoming customers’ calls in line with the internal average speed to answer measurement.
  • Resolving customer/advisors issues when there are escalations and complaints
  • Effectively utilize and navigate multiple systems to process transactions/authorize/take calls.

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