Multichannel Customer Experience Specialist

Responsibilities

• Handle customer inquiries via phone, email, WhatsApp, and social media platforms promptly and professionally.
• Record and update customer samples, orders, reservations, and delivery scheduling in coordination with operations and warehouse teams.
• Follow up on orders, reservations, product proposals and project timelines to ensure customer satisfaction.
• Manage and resolve customer complaints and escalations in a timely and empathetic manner.
• Maintain accurate records of customer ...