Murex Front Office L2 Support Analyst

Job Title: Murex Front Office L2 Support Analyst Location: Hyderabad Experience: 6–9 Years Function: Group Technology & Operations (T&O) About the Role Group Technology and Operations (T&O) enables and empowers the bank with a resilient, efficient, and agile infrastructure. We manage the majority of the bank’s operational processes and partner closely with business teams across multiple banking delivery channels. We are looking for an experienced Murex Front Office L2 Support Analyst to provide critical production support for Front Office, Back Office, and Finance users. Key Responsibilities Provide day-to-day L2 production support for Murex users across Front Office, Back Office, and Finance Take ownership of high-severity incidents , driving issues through to closure Collaborate with internal teams and third-party vendors to ensure seamless support Perform root cause analysis (RCA) and propose long-term, preventive solutions Support application upgrades and release activities follo...