Location
kuala lumpur
Job Type
Full-time
Posted
May 30, 2026
Job Description
Key Responsibilities
Technical Support
- Respond to user requests via phone, email, or ticketing system.
- Troubleshoot issues related to servers, desktops, laptops, printers, and peripherals.
- Assist with OS installation and configuration (Windows/macOS).
User Assistance
- Provide guidance on software usage and basic IT policies.
- Escalate unresolved issues to senior engineers or specialized teams.
System Maintenance
- Perform routine checks on hardware and software.
- Apply patches and updates under supervision.
Network & Connectivity
- Assist in diagnosing basic network connectivity issues.
- Support VPN and remote access setup.
Documentation
- Maintain accurate records of support requests and resolutions.
- Update knowledge base articles for common issues.
- Work closely with s...