NA Service Delivery Analyst Role

Drive success for North American clients as a Service Delivery Analyst at Orion Health, focusing on incident and service management. You'll collaborate on change management and support timely reporting initiatives.

Your role will center on assisting with Incident, Service Request, Problem, and Change management activities for NA clients. You'll ensure accurate ticket assignments, escalate issues as needed, and provide actionable reporting to meet client expectations. Your contributions will greatly enhance service delivery effectiveness.

Key Responsibilities:
• Act as backup for Incident Manager and manage tickets
• Track incident progress and escalate where necessary
• Deliver weekly and monthly client reports
• Collaborate with technical teams for report generation
• Support change management processes and communication

Requirements:
• 1-3 years relevant experience in service management
• Knowledge of IT...