National customer services centre manager

About the job National Customer Services Centre Manager

National CSC Manager

Minimum Requirements: Matric (Grade 12) A degree in management, business administration and/or marketingdiploma in Contact Centre Management is advantageous but not mandatory Valid Code EB driver's license A minimum of 7 years of call center experience, with at least 3 years at thesupervisor/management level Proven experience in a similar environment (i.e. FMCG, JIT, Supply Chain, Logistics)

Responsibilities: 1. Client Relationship Management Develop strong rapport with key clients. Build trust, integrity, and confidence in the service provided. Manage service levels in accordance with SLAs. 2. Business Development / Improvements Drive optimization of basket and volume participation. Maintain up-to-date knowledge of supply chain and telesales functions. Engage in continuous research, communication, and networking. 3. Standard Operating Procedure Management Ensure documented and updated best operating ...