NDIS Scheduling & Customer Support Officer

Our client provides community-based support services under the NDIS, with a strong focus on reliable coordination, responsive communication, and high-quality service delivery.

Job Overview

We are seeking an NDIS Scheduling & Customer Support Coordinator to manage scheduling requests, CRM job creation, and client communications. This role is well suited for someone who is highly organized, detail-oriented, and empathetic, with the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities

• Ticket creation and scheduling
• Receive AI-generated emails and text confirmations, create jobs in the CRM, and allocate them to workers.
• Post jobs on the internal job board and assign based on availability and shift load.
• Handle reschedules, cancellations, and urgent two-hour service requests.
• Client communication (non-voice initially)
• Send confirmation emails and text messages.