Network Infrastructure Operations Lead

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Responsibilities

• Ensure proactive monitoring and timely resolution of network alerts and performance issues
• Oversee patching, firmware upgrades, and configuration backups of network appliances
• Manage daily network health reports and elevate unresolved issues
• Coordinate with vendors and service providers for WAN circuit issues and infrastructure support
• Review change requests, risk assessments, and document change implementation
• Mentor Specialists and Analysts, reviewing troubleshooting techniques and SOP compliance
• Support after‑office emergency response and critical incident resolution
• Participate in security reviews, technical audits, and compliance reporting
• Validate support coverage, on‑call rotations, and ticket queue monitoring
• Lead capacity reviews, reporting, and service performance tracking
• Monitor daily ope...