Network Operation Centre (NOC) Engineer

Employment type:
2 years Contract (renewable) Working Hours:
Rotating 12-hour shift (8am to 8pm/ 8pm to 8am) Location:
Tuas Salary:
Basic salasry + $200 (Project allowance) + $20 (Comms)
Onsite NOC Engineer is responsible for Network support for LAN/WAN (24x7 Shift-based) Operational tasks: incident, request, and changes, meeting customer's requirements and Service Level Agreements (SLA). The activities include: Monitoring Alerts sent by Monitoring Tools Work at heights (Training provided) Log, update, and Progress tickets to resolution Perform daily level health check for in-scope infrastructure. Work hand to hand directly with customer at site to handle queries, investigate incidents reported, resolve the incidents, apply fixes. Perform level 1 basic troubleshooting for the Network based on the Work Instruction by Level 2 Engineers. Escalate to next-level engineers across platforms if the incident/problems cannot be resolved. Create Reports and meetings (daily, monthly...