Network Operations Customer Support Agent

We are seeking a skilled and proactive Network Operations Customer Support Agent to join our team. The ideal candidate will be responsible for providing technical support and managing network operations to ensure seamless connectivity and optimal performance for our customers. This role requires excellent communication skills, technical expertise, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Customer Support: Provide first-line support to customers by addressing connectivity-related inquiries and issues via phone, email, and ticketing systems. Ensure timely and effective resolution of customer concerns strictly respecting SLAs set for each customer.
• Troubleshooting and Diagnostics: Assist customers in troubleshooting their IoT connectivity issues - Utilize the tools that are available to investigate issues and provide guidance on device configuration & account setup.
• Collaboratio...