Network Operations Service Manager

Description

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

IFS - Information Technology (IT)

Management Level

Manager

Job Description & Summary

Customer Support & Relationship Management

Act as the regional escalation point for network-related customer issues, ensuring timely resolution and effective communication.

Build and maintain strong customer relationships, understanding business needs and aligning network services with customer objectives.

Lead regular service review meetings to assess performance, address concerns, and identify improvement opportunities.

Process Improvement

Drive continuous improvement initiatives to enhance service quality, operational efficiency, and team productivity.

Develop, maintain, and govern network operations and support SOPs, ensuring consistency and com...