Location
cape town
Job Type
Full-time
Posted
June 05, 2026
Job Description
Key Responsibilities:
- Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational Performs necessary checks, apply monitoring tools and respond to alerts.
- Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail.
- Assists in analyzing, assigning, and escalating support calls.
- Investigates third line support calls assigned and identify the root cause of incidents and problems
- Reports and escalates issues to 3rd party vendors if necessary.
- Provides onsite technical support to clients and provide field engineering services to clients.
- Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality.
- Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescrib...
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