Job Description
Overview
GovCIO is currently hiring for a System/Network Engineer for our NIH-CIT proposal. This position will be located in Bethesda, MD and is a remote/hybrid position.
Responsibilities
Responsible for delivering optimal availability and quality regarding the wireless network servicesParticipate in daily stand ups and utilize the kanban methodology to triage and resolve incidents and problems within established SLAsAs directed by senior engineers, participate in shift lead duties to serve as “queue managers” to ensure each escalated issue is efficiently assigned, actively being worked by expediting resolution and fulfillment to meet SLAsAssist with proactive measures such as network monitoring, analysis, maintenance/patching, and documentationProvide suggestions to management on continuous improvements in regards to communications, customer understanding, tools, technology, and equipmentQualifications<...