Night Duty Manager

As a Night Duty Manager you take on a heightened sense of responsibility focusing on delivering exceptional service and ensuring a seamless and secure guest experience within our Front Office Team. Your key responsibilities include:

• Training coaching and mentoring new team members.
• Ensuring compliance with all Front Office quality standards and maintaining adherence to policies and procedures.
• Coordinating activities with other departments to enhance communication and guest satisfaction.
• Assisting in the daily management of room inventory to optimize revenue while maintaining a high level of guest experience.
• Managing the membership program and ensuring that all guests who are members receive appropriate recognition and meet Sofitel standards.
• Driving the Front Desk Up-selling Program.
• Fostering cooperation and trust among colleagues supervisors teams and across departments.
• Developing the potential of others...