Location
são paulo
Job Type
Full-time
Posted
June 17, 2026
Job Description
NOC Analyst
Responsible for continuous monitoring and maintenance of a mission‑critical cloud environment. Acts as the primary point of contact for production alerts, identifying anomalies and performing initial triage using logs and metrics.
Key Responsibilities
- Monitor system health using Datadog, LogicMonitor, or similar observability and monitoring tools.
- Analyze logs, metrics, and traces to determine incident scope and impact.
- Manage the incident lifecycle, including triage, prioritization, and escalation coordination.
- Document and track incidents in ServiceNow and Jira Service Management.
- Coordinate with application and development teams, providing initial technical analysis to support faster resolution.
- Communicate clear, concise incident updates, translating technical status into actionable information.
- Maintain accurate incident records and provide structured shift handovers to ...