Job Description
The North AsiaQualityCustomerLeadserves as the vital link between technical quality benchmarks and customerneeds.This role focuses on maximizing customer satisfaction and pivoting from reactive to preventive quality standards by:
Customer Satisfaction:Ensuresthe Voice of the Customer leads to quality product improvements.
Brand Reputation: Builds trust through consistent high-quality delivery, which strengthens our brand competitiveness.
Efficiency&Growth: Reduces the warranty cost of returns and repairs by minimizing product defects, freeing resources to boost sales.
Preventive Quality Approach: Shifts the focus from detect and repair to predict and prevent by using data intelligence to stop quality issues at the source.
Reporting Structure
Direct Reporting:This position reports directly to theN.AsiaQuality Lead.
Functional Reporting:This positionmaintainsa functio...