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Ocean Imports Agent

Expeditors · Nuevo Laredo, Tamaulipas, Mexico

Location
Nuevo Laredo
Job Type
Full-time
Posted
July 05, 2026

Job Description

Job Description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Ocean Import Area, exemplifying teamwork by supporting pricing and billing peers, and complying with all regulations, procedures and policies applicable for Ocean Imports and the company overall.

Key Deliverables

Proactively monitor the following key metrics to achieve the expected results:

  • Customer LoyaltyCustomer SOPs updated in a timely manner.Customer’s approved list – updated and complete.
  • Operational PerformanceComplete 52 hours training per year (4.33 per month).OPS/OPA properly follow up.OSD properly follow up.Support billing accuracy: CFITEdoc timely updates and recordkeeping.Track and Trace Ocean imports files daily.
  • Service provider management (SPM)Service provider monitoring.SPM tools and resources usage.
  • Data QualityEDI properly usag...

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